We're here to help, and we want you to be completely satisfied with your purchase.

We encourage you to review this policy periodically to ensure you are aware of any updates or changes before purchasing DIY Keratin Treatment Kits or accessing our website. We reserve the right to modify or amend this policy from time to time, and the latest version will be available on our website. 

Keratin Hair Treatments Australia
45 Day Money Back Guarantee
 

In case you need to make a return, we’re here to make it easy for you.

 

At Keratin Hair Treatments Australia, we care about the satisfaction of our customers and stand behind the quality of our at-home DIY Keratin hair treatment kits that leaves your hair feeling and looking amazing. 

We helped 1000’s of Aussie and International Women & Men transform their hair, but we understand that everyone’s hair is unique. That’s why we want you to know that if for any reason you’re not completely satisfied with your results, we’re here to help and we offer a money-back guarantee.

 The 45 Day period begins when the order is placed. Typical guarantees are 30 days, we have allowed 45 for some transit time and in most cases will be more than 30 days of receipt of the parcel.

If you’ve used our DIY Keratin Hair Treatments Australia Kits and haven’t achieved the desired results, simply follow the steps below to apply for a refund:

  • Before using one of our DIY Keratin Kits, take clear photos* of your hair from the side, front and back.
  • In your own words, share your experience and how you applied the treatment.
  • Take a clear photo* side, front and back after you’ve completed the DIY Keratin Treatment*.
  • At least one photo must have the product visible (holding syringes for example) to ensure its our product
  • Send us the before and after photos* via email.
  • Please read photo requirements below to ensure you application can be processed correctly.
  • Claim to be emailed to us at care[at]keratinhairtreatments.com.au with the same email address as the order placed so we can locate your original order. 
  • Valid claims will be refunded by reversing the charge back via credit card or Paypal. If bank deposit was paid then bank details will be required to send the refund back.
  • Important Note: The kit size bought needs to be in line with the hair length shown in the kits and your hair length.

We’re here to help you achieve the healthy, beautiful hair you’ve always wanted, and we’re committed to making sure you’re completely satisfied with your purchase. That’s why we offer a money-back guarantee.

Unfortunately, there are some individuals out there who may try to take advantage of our policy. We’ve implemented the following process to ensure that genuine submissions are accepted. Please note that we reserve the right to refuse a claim at our discretion.

To make things as easy as possible for you, we’ve put together a few guidelines to follow when making a claim for our money back guarantee:

  • Reach out to us within 45 days of your purchase if you need to make a claim.
  • We can only refund the cost of the kit itself, not any accessories you may have purchased.
  • If you bought more than one kit, we need all unused kits returned before we can process your refund.
  • Only one claim can be made per household.  If you bought a bundle with two or three kits and only used one of them, please note that you will have to send the other kits back. Once we get the unused kits back, we’ll give you your kit purchase money back.
  • We kindly ask that you don’t post any negative feedback on social media before contacting us. We want to do everything we can to make things right.
  • Any additional expenses occured will not be covered, the maximum refunded will be the order total.
  • Important Note: The kit size bought needs to be in line with the hair length shown in the kits and your hair length.

If you have any questions or concerns, our customer service team is always here to help. Thank you for considering our DIY Keratin Hair Treatments, and we can’t wait to see the amazing results you’ll achieve!

In the event 45 days have passed from the purchase date, please contact us at care[at]keratinhairtreatments.com.au and we will do our best to address any comments you may have.

**Please take your before and after photos under similar lighting to show accurate results. You must provide two photos of your hair: one after completing step 2 of the treatment and another taken after your first dry-hair wash after adding Step 3 (Conditioner). Valid date and time stamps must be included in both the before and after pictures.**


Refund Policy for Change of Mind  

Returns due to Change of Mind

In the event that you change your mind about your purchase, we offer a full refund on products purchased minus a small restocking fee of $7. This fee helps cover some of the costs we incurred when we shipped your original order, but we want to make sure it’s not too much of an inconvenience for you. Simply reach out to our friendly customer service team within 14 days after receipt of your order, and we’ll take care of everything for you.

The following conditions apply:

 

  1. The Keratin Treatment Kit must be returned in its original unopened and unused condition packaging, including Step 1, Step 2, Step 3, 3-in-1 comb and Instructions  manual.
  2. A $7 restocking fee will be deducted from the refund to cover the cost of processing and restocking the item.
  3. The cost of shipping the item back to us is the customer’s responsibility.
  4. Keratin Hair Treatments Australia will not be responsible for the parcel being lost in transit and recommends returning the parcel with tracking to ensure the location of the returned parcdel.
  5. Keratin Hair Treatments Australia must be contacted within 14 days of receipt to initiate the request.
  6. The return parcdl must be returned within 30 days from the initial receipt.
  7. For international orders, the cost of shipping the item back to us is the customer’s responsibility, and only the cost of the product will be refunded, not the original shipping cost.
  8. Once we receive the returned item, we will process the refund within 7 days, minus the restocking fee of $7. Refunds will be credited to the original method of payment. (Bank Transfer, PayPal or Stripe)

Please contact us at care[at]keratinhairtreatments.com.au to initiate the return process. We will provide you with further instructions and a return shipping label if necessary.

Returns due to Incorrect or Damaged Items ​ 

Incorrect or Damaged Items

If you receive incorrect or damaged items, please take a photo of the item and contact us immediately at care@keratinhairtreatments.com.au. We will provide further instructions for returning the item and either issue a replacement or issue a refund. 

 

This  money back guarantee and change of mind refund policy is subject to change without notice. For the most up-to-date information, please visit our website. We’re here to help, and we want you to be completely satisfied with your purchase!

Terms & Conditions 

Welcome to Keratin Hair Treatments Australia. 

Please note that the following terms and conditions  govern and apply to the purchase and use of DIY Keratin hair treatment kits, whether applied by individuals or professional hairdressers. It is important that you carefully read and follow the instructions provided to ensure the best possible results.

Acceptance of Terms and Conditions

 

By purchasing our DIY at home Keratin treatment kits via our website (https://keratinhairtreatments.com.au/), you agree to be bound by these terms and conditions. Please read them carefully before making a purchase. If you do not agree to these terms and conditions, please do not make a purchase.

Product Information

 

Keratin Hair Treatments Australia provides accurate and up-to-date information about our DIY at home Keratin treatment kits on our website. However, we cannot guarantee that the information is always 100% accurate or error-free. If you have any questions or concerns about our products, please contact our customer service team before making a purchase.

Product Use

The DIY Keratin hair treatment kit is intended for personal use or use by hairdressers on clients. It is important that you carefully read and follow the instructions provided to achieve the desired results.

Results

The results of the DIY Keratin hair treatment may vary depending on your hair type, texture, and condition. While the treatment may reduce frizz and make your hair appear smoother and shinier, it may not completely straighten curly hair.

Aftercare

After a DIY Keratin hair treatment, it is advised that you avoid tight hairstyles and hair accessories that may cause creases or dents in the hair for 2 to 3 weeks. Additionally, you should use sulfate-free shampoos and conditioners to help maintain the treatment’s effectiveness.

Risks and Side Effects


We strongly recommend that you carefully follow the instructions provided and perform a patch test before using the product. If you have previously experienced sensitivities in nose, eyes or lungs we recommend only applying keratin to a single tress. Dry that area and then straighten to ensure you will be capable of completing the full head of hair.

Purchase and Payment

To purchase our DIY at home Keratin treatment kits, you must provide accurate and complete information during the checkout process. You are responsible for ensuring that the information you provide is correct. We accept payments via our website using Credit Cards, PayPal and Bank Transfers as specified on our website.

Shipping and Delivery

We aim to ship your DIY at home Keratin treatment kit within 1-2 business days of receiving your order. Delivery times may vary depending on your location. We use reputable shipping companies like Australia Post  to ensure your order is delivered safely and promptly. However, we cannot be held responsible for any delays or issues that arise during the shipping process.

Limitation of Liability

To the extent permitted by law, Keratin Hair Treatments Australia will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our DIY at home Keratin treatment kits, including but not limited to any damage to your hair or scalp.

Privacy

 

We take your privacy seriously and will only use your personal information in accordance with our Privacy Policy, which is available on our website.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Australian courts.

Changes to Terms and Conditions

Keratin Hair Treatments Australia reserves the right to amend these terms and conditions at any time without notice. Your continued use of our website and purchase of our DIY at-home Keratin treatment kits after any changes have been made will be deemed acceptance of the amended terms and conditions.

 

By purchasing and using the DIY Keratin hair treatment kit, you acknowledge that you have read, understood, and agreed to these terms and conditions, whether it is applied by individuals or professional hairdressers. With proper use and aftercare, the DIY Keratin hair treatment kit can help you achieve smoother, shinier hair.

Thank you for choosing Keratin Hair Treatments Australia. If you have any questions or concerns about these terms and conditions, please contact our customer service team.